Customer Experience Specialist
3 weeks ago
Job Title: Customer Experience Specialist
Company Overview:
We are Omnipresent, a leading company seeking a highly skilled Customer Success Associate to join our team. If you have excellent communication skills and a passion for delivering top-notch customer experiences, we want to hear from you.
About the Role:
The ideal candidate will provide exceptional customer support via phone, email, and chat, resolving customer complaints and concerns in a timely and professional manner. They will collaborate with internal teams to resolve customer issues, identify opportunities to upsell and cross-sell products and services, and meet and exceed customer satisfaction targets.
Requirements:
- Excellent communication skills in English
- Graduate degree in any field
- - 0-2 years of experience in customer-facing roles
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
What We Offer:
A competitive salary of $26K - $29K CTC, opportunity to work with a leading company, collaborative and dynamic work environment, professional growth and development opportunities, and an HR Round, Ops Round, and Client Round interview process.
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