Digital Client Service Specialist

3 weeks ago


Alleppey, Kerala, India Cog Culture Full time

Role Overview:

Cog Culture is seeking a highly skilled Digital Client Service Specialist to join our team. In this role, you will be responsible for supporting the Corporate Sales Team or Business Development teams in servicing accounts from storyboards to sales drives.

About the Job:

As a Digital Client Service Specialist, you will be the primary point of contact for clients and ensure their satisfaction with our organization's product or service. You will connect our creative efforts with the advertiser's needs on Social Media, Search Engine Marketing (SEM), and Display Advertising. Your responsibilities will include email marketing, affiliate marketing, Google Ad words & more.

Key Responsibilities:

  • Customer-Centric: Seek, process, and execute client requests and product orders in a timely and service-oriented manner.
  • Go-to Person: Be prepared to answer queries regarding products/services, direct them to the account manager if required, and provide excellent communication skills.
  • Pro at Functionality: Assist clients to use our products and services, keep them updated about new features launched, and ensure seamless product experience.
  • Coordinator: Coordinate with internal teams to ensure timely fulfillment of product orders/services, maintain trackers, reports for client interaction, product/service usage, and collect feedback.

Qualifications:

  • Great Communication Skills: Excellent verbal and written communication skills are essential for success in this role.
  • Time Management: Proven ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
  • Strategic Thinking: A strategic thinker who can develop innovative solutions to client problems and enhance customer satisfaction.
  • Social Media Marketing: Good understanding of social media marketing principles and practices is necessary to excel in this role.

Salary: $85,000 - $110,000 per year based on experience, plus additional compensation for exceptional performance.

Bonus Potential: Our company offers an attractive bonus structure to recognize individual achievements and contribute to team success.



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