Career Opportunity: Customer Support Specialist

1 week ago

Nagpur, Maharashtra, India beBeeCandidate Full time ₹ 21,000 - ₹ 28,00,000
Job Overview

As a candidate champion, you will play a pivotal role in enhancing the candidate experience by addressing inquiries and resolving issues with professionalism and empathy.

Key Responsibilities
  • Be a dedicated point of contact for candidates, addressing their inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
Requirements and Qualifications

Candidates should possess excellent communication skills, be detail-oriented, and have the ability to work effectively in a team environment.

Benefits

By working in this role, you will have the opportunity to develop valuable skills, gain industry insights, and make a meaningful impact on the candidate experience.

Why This Role Matters

This position plays a crucial role in shaping the candidate experience and ensuring that every interaction with our organization is positive and memorable.

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