Operations Director

6 days ago

Udaipur, Rajasthan, India beBeeLeadership Full time ₹ 50,00,000 - ₹ 65,00,000
Job Description

The ideal candidate will oversee the daily operations of a branch, ensuring exceptional customer service and timely issue resolution.

This key leadership role requires a seasoned professional with 10-15 years of experience in the trade, holding at least 5-7 years as a branch head in a reputable company.

  • Key Responsibilities:
  • Customer Service Management: Ensure high-quality service delivery and client satisfaction through effective communication and swift resolution of issues.
  • Branch Operations Coordination: Integrate all functions and services within the location to guarantee seamless performance.
  • Process Optimization: Implement efficient systems and monitor operational metrics to enhance productivity and efficiency.
  • Crisis Management: Handle unexpected situations and maintain positive relationships with clients, suppliers, and colleagues.
  • Business Development: Foster new client relationships and increase business from existing clients to meet financial objectives.
  • Market Analysis: Gather and analyze market data to inform strategic decisions.
  • Financial Planning: Prepare annual budgets and oversee fund flow management.
  • Compliance and Reporting: Ensure adherence to statutory requirements and report back to senior management.
  • Competencies:
  • Results Orientation: Focus on achieving results and delivering exceptional outcomes.
  • Market Acumen: Possess knowledge of the market, industry, and trade.
  • Commercial Awareness: Demonstrate a strong understanding of commercial principles and practices.
  • Leadership and Teamwork: Lead and motivate teams to achieve shared goals.
  • Administrative Skills: Exercise control and coordination of administrative tasks.

Requirements:

  • Bachelor's degree or equivalent in Hotel Management or related field.
  • Master's degree in Marketing or Finance desirable.

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