Telecommunications Field Service Technician

1 day ago

Muzaffarpur, Bihar, India beBeeFiberInstallation Full time ₹ 2,50,000 - ₹ 4,00,000
Customer Service Representative Job

This is an exciting opportunity for a motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will also possess a strong customer service orientation, with the ability to empathize with customers and provide solutions that meet their needs.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer complaints and concerns
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Meet or exceed performance metrics, including first call resolution and customer satisfaction ratings

Requirements:

  • Bachelor's degree in Business Administration, Communications, or related field
  • At least 6 months of customer service experience
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with CRM software and other customer service tools

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in customers' lives

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