International Voice Process Expert
6 days ago
Job Overview
We are seeking a highly skilled individual for a full-time position based in Hyderabad, Telangana, India, as an International Voice Process Specialist. The ideal candidate will have 1 to 3 years of experience in the field and excellent communication skills with fluency in English.
Responsibilities
- Handle inbound calls from international clients and provide exceptional customer service
- Assist customers in resolving their queries and concerns efficiently
- Maintain a high level of professionalism and adhere to company policies and procedures
- Document all customer interactions accurately and comprehensively
- Collaborate with team members to ensure customer satisfaction
- Meet or exceed monthly targets and contribute to team goals
Requirements
- 1 to 3 years of experience in international voice process
- Proven track record in delivering exceptional customer service
- Excellent communication skills with fluency in English
- Strong problem-solving skills and ability to think on your feet
- Ability to work in a fast-paced and dynamic environment
- Experience in an international BPO will be an added advantage
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