International Voice Process Specialist

2 weeks ago


Hyderabad, Telangana, India CapTalent HR Full time

We are seeking a customer-focused professional to join our team as a Voice Support Expert. The ideal candidate will have a minimum of 6 months of experience in a customer-facing role, with excellent communication skills and a proficiency in customer service from International Voice & Chat support.

Responsibilities:

  1. Provide exceptional customer service to clients through voice support channels.
  2. Meet KPI targets and ensure customer satisfaction.
  3. Work effectively in a team environment and be flexible with working arrangements.

Requirements:

  1. High School or Undergraduate Degree.
  2. Knowledge of client products to support.
  3. Minimum 6 months of experience in a customer service-facing role.

Language: Language proficiency will be dependent on the region, with a B2 level of proficiency required.



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