Senior Business Operations Lead

21 hours ago


Gurgaon, Haryana, India beBeeRetention Full time ₹ 13,90,000 - ₹ 23,90,000
Job Opportunity

We are seeking a highly skilled professional to lead our key business objectives, focusing on surrender and FLC retention by closely coordinating with branch ops, distribution, and call center teams.

Responsibilities
  • Monitor daily surrender and FLC inflow at branches, call centers, and websites, tracking key metrics.
  • Hold regular meetings and visits to drive retention with distribution and branch ops teams.
  • Improve autopay/ECS winback flow and stock registration.
  • Analyze data to establish problem RCA and report efficacy of implemented solutions.
  • Drive initiatives aligned with company strategy to empower interdepartmental teams.
  • Collaborate with stakeholders to ensure timely delivery and completion of various initiatives.
  • Follow up on launched initiatives to ensure 100% desired outcome.
  • Make process improvements to enhance efficiency, reduce costs, and improve turnaround times.

Measures of Success
  • Improved surrender, FLC, and ECS retention rates.
  • Reduced surrender to AUM ratio.
  • Enhanced autopay registration in both flow and stock.

Key Goals (Business)
  • 100% surrender payout target achievement.
  • Improved autopay registration rates.
  • Efficiency tracking.
  • Cross-functional coordination.

Required Skills and Qualifications
  • Minimum 9-10 years of experience in persistency, renewal collections, surrender retention functions/processes.
  • Knowledge/understanding of surrender, autopay, renewals & persistency.
  • Excellent communication, document creation, and presentation skills.
  • Good PR skills and ability to get work done from other departments.
  • Growth mindset and self-motivation.


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