Policy Product Specialist

4 days ago

Gurgaon, Haryana, India beBeeCustomer Full time

Job Overview:

  • This role offers an exciting opportunity to work with a globally dispersed team and contribute to improving customer journey.

Responsibilities:

  • Prioritize and deliver exceptional service to customers, resolving issues through effective troubleshooting and problem-solving.
  • Apply expertise in policy products to manage complex technical issues and execute strategic projects.
  • Analyze data to create actionable plans addressing customer issues, focusing on operational improvements and product adoption.
  • Collaborate with cross-functional teams to improve the customer experience, resolve complex problems, and understand customer pain points.
  • Mentor and lead teams to drive product and process improvements, sharing insights and best practices.
  • Foster an inclusive team culture and ensure success across a globally dispersed team.

Requirements:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in policy, project/program management, or related fields.
  • Experience working on analytical problems in a technology support environment.
  • Preferred: Experience in online advertising solutions and media landscape.
  • Excellent communication, stakeholder management, and problem-solving skills.

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