Operations Coordinator Position Available

4 days ago


Madurai, Tamil Nadu, India beBeeJobOpportunity Full time ₹ 45,00,000 - ₹ 85,00,000

Project Coordinator Role Overview

We are seeking a detail-oriented Project Coordinator to join our team. As a Project Coordinator, you will be responsible for providing top-notch customer service interaction through incoming tickets, as well as escalating key issues and questions to our developers in a timely fashion.

The ideal candidate will have a strong ability to understand and learn new features of our software, with a focus on writing documentation for our help center database. Additionally, the candidate should be able to come up with new ways to facilitate operation workflows.

Key Responsibilities:

  • Respond to client tickets in a timely manner, providing key customer attention and care in order to address all of their questions and concerns.
  • Understand and escalate software bugs and issues to developers, while making sure to close issue out with client once it is resolved.
  • Liaison between different internal departments in order to close out and understand issues with clients
  • Derive metrics and stats from our ticketing to generate reports that show time to resolution, classification, and other key info on client tickets.
  • Utilize SQL to query our database to pull key information when investigating issues and questions that arise from clients.

Required Skills:

  • Strong customer service skills
  • Bug/issues escalation to various departments
  • Writing long form articles
  • Ability to translate your skills to other employees through training or mentoring
  • Proficient knowledge of Microsoft Office
  • Proficient knowledge with relevant legal requirements and regulations
  • Strong analytical and problem-solving skills
  • Demonstrate critical thinking skills
  • Attention to detail and organization skills
  • Ability to adapt to changing priorities
  • Strong interpersonal abilities and communication skills
  • Ability and interest to work in a geographically diverse environment

Preferred Skills:

  • Zendesk
  • Customer support experience
  • Userpilot
  • My SQL database
  • Google Suite (Docs, Sheets)
  • Microsoft Office Suite (Word, Excel)
  • Microsoft Teams
  • Jira
  • Slack

Qualifications:

  • A bachelor's degree in a related field of study.
  • At least 1 year of experience in a customer service role.
  • At least 1 year of experience in managing relationships and expectations with SaaS products.


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