Network Operations Expert

5 days ago

Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 17,00,000
Transforming Technology for a Better World

Nokia is dedicated to innovation and leadership in mobile, fixed, and cloud networks. Your role here will have a positive impact on people's lives and contribute to building the capabilities needed for a more productive, sustainable, and inclusive world.

We Offer Exceptional Opportunities
  • Continuous learning opportunities
  • Well-being programs for mental and physical health
  • Employee resource groups with support and mentorship
  • Highly diverse teams with an inclusive culture
About This Role

You will play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services as a Technical Support Specialist within the CDO EICS Networks team. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution.

Main Responsibilities
  1. Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.
  2. Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
  3. Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
  4. Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
  5. Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
  6. Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
  7. Mentor junior team members while staying updated on industry trends in network security technologies.
  8. Drive results and foster a strong customer focus in a dynamic, global team environment.

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