Data Operations Team Lead

4 days ago


Gurgaon, Haryana, India myGwork Full time
Job Description:

Achieve operational and business goals as a Team Manager for Quality, ML Data Ops at myGwork. This role involves leading a team of 10 to 15 associates with expertise in one or more processes/functions and proficiency in languages other than English. Key responsibilities include delivering business metrics, managing escalations, preparing data for meetings/reviews, planning capacity, and owning work allocation.

About the Role:

As a Team Manager, you will be responsible for meeting operational and business goals by driving initiative across sites for process improvements, SoP and guidelines formulation, and providing data insights as required. Your duties will include ensuring that standards for productivity and quality assurance are met, taking part in planning, organizing, and directing the work of subordinates or others, outlining procedures and instructions on work received, making time estimates on new jobs received, and ensuring utilization of team is high.

Responsibilities:
  • Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities
  • Manages escalations; analyzes data; highlights trends, gaps, etc.; and reports key metrics
  • Prepares data in business meetings/reviews and presents to senior managers and stakeholders
  • Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management
  • Owns and prioritizes work allocation based on business needs with a daily/monthly frequency
  • Owns the output quality of the process managed
  • Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
  • Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in-scope operational areas
  • Participates and provides adequate support in business reviews with mid-level and senior leadership
  • Participates in new-process onboarding, i.e., new process/experiments with complete documentation
  • Participates in or owns modules of solution-building in business process setup, operations front-line setup, cross-functional process activity, tool-build documentation, etc.
  • Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions


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