Data Operations Team Lead

2 weeks ago


Gurgaon, Haryana, India ADCI - Haryana Full time
About the Role

As an Operations Manager, ML Data Ops at ADCI in Haryana, India, you will be responsible for leading a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English. The ideal candidate will have a strong background in data operations, machine learning, and team leadership.

Key Responsibilities
  • Execute business metrics and plans to deliver operational goals and manage activities
  • Work with internal and external teams to execute business goals
  • Analyze data, highlight trends, gaps, and report key metrics
  • Participate in business reviews with mid-level and senior stakeholders
  • Plan capacity and commit to volume by managing resources, queue, shift management, cross-training, and leave management
  • Owning and prioritizing work allocation based on business needs with a daily/monthly frequency
  • Owning the output quality of the process managed
  • Performing deep-dive analysis and creating COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
  • Initiating and leading process improvement projects, presenting solution proposals, and implementing them to other applicable/in-scope operational areas
  • Handling and resolving conflicts in their teams/processes in partnership with right stakeholders
BASIC QUALIFICATIONS
  • Graduate degree in any discipline
  • 7+ years of work experience
  • 2+ years of managing front-line managers
  • Experience working cross-functionally with tech and non-tech teams
  • Strong verbal and written communication
  • Intermediate to advanced knowledge of Excel
  • Demonstrated ability of using data and metrics to drive improvements
  • Experience in workforce and capacity planning
  • Well-versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
Estimated Salary:

₹ 35 Lakhs per annum

Location:

Haryana, India



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