Data Operations Team Lead
2 weeks ago
As an Operations Manager, ML Data Ops at ADCI in Haryana, India, you will be responsible for leading a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English. The ideal candidate will have a strong background in data operations, machine learning, and team leadership.
Key Responsibilities- Execute business metrics and plans to deliver operational goals and manage activities
- Work with internal and external teams to execute business goals
- Analyze data, highlight trends, gaps, and report key metrics
- Participate in business reviews with mid-level and senior stakeholders
- Plan capacity and commit to volume by managing resources, queue, shift management, cross-training, and leave management
- Owning and prioritizing work allocation based on business needs with a daily/monthly frequency
- Owning the output quality of the process managed
- Performing deep-dive analysis and creating COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
- Initiating and leading process improvement projects, presenting solution proposals, and implementing them to other applicable/in-scope operational areas
- Handling and resolving conflicts in their teams/processes in partnership with right stakeholders
- Graduate degree in any discipline
- 7+ years of work experience
- 2+ years of managing front-line managers
- Experience working cross-functionally with tech and non-tech teams
- Strong verbal and written communication
- Intermediate to advanced knowledge of Excel
- Demonstrated ability of using data and metrics to drive improvements
- Experience in workforce and capacity planning
- Well-versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
₹ 35 Lakhs per annum
Location:Haryana, India
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