
Customer Experience Specialist
2 weeks ago
Job Summary
- This role involves providing exceptional customer service via various communication channels, ensuring timely and accurate resolutions to customer issues.
Key Responsibilities:
- Respond to customer inquiries in a prompt and professional manner.
- Escalate unresolved queries to the appropriate internal teams as needed.
- Maintain accurate records of customer interactions.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Adhere to established processes and service level agreements.
The ideal candidate will possess strong communication and interpersonal skills, be able to work effectively in a team environment, and handle pressure situations with ease.
- Excellent written and verbal communication skills.
- Ability to work collaboratively with others.
- Strong problem-solving skills and a proactive approach.
- Familiarity with customer service tools and CRM systems is an asset.
We welcome freshers with strong communication skills who are eager to grow with our organization.
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