Salesforce Business Solutions Expert

1 week ago

Gurgaon, Haryana, India Capital Numbers Full time

We are seeking a highly skilled Salesforce Business Analyst to join our dynamic team at Capital Numbers. The ideal candidate will have a strong understanding of Salesforce functionality, excellent analytical skills, and the ability to translate business requirements into effective solutions.

Key Responsibilities:

  • Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document detailed business requirements.
  • Process Improvement: Identify opportunities for process improvement and optimization within the Salesforce platform to enhance business workflows.
  • Solution Design: Work with technical teams to design Salesforce solutions that meet business requirements, ensuring scalability and usability.
  • Data Analysis & Reporting: Analyze data trends, generate reports, and provide actionable insights to support decision-making processes.
  • User Training: Facilitate training sessions and develop training materials to ensure end users understand and effectively utilize Salesforce functionality.
  • Testing & Validation: Assist with user acceptance testing (UAT), ensure the system meets business needs, and validate changes made to the platform.
  • Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, ensuring smooth communication and alignment on project goals.
  • Documentation: Maintain and update Salesforce documentation, including process flows, business requirements, and technical specifications.

Required Qualifications:

  • Certified Salesforce Administrator or Salesforce Business Analyst certification.
  • Bachelor's degree in Business, Information Technology, or a related field.
  • 3+ years of experience as a Business Analyst focusing on Salesforce CRM.
  • Strong understanding of Salesforce architecture, objects, data models, and workflows.
  • Proficient in writing detailed requirements, user stories, and use cases.
  • Experience with Salesforce Sales Cloud, Service Cloud, and/or Marketing Cloud.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills and ability to work collaboratively with cross-functional teams.

Preferred Qualifications:

  • Experience with Salesforce Lightning interface and custom development (APEX, Visualforce).
  • Familiarity with Agile methodology and tools like Jira or Trello.
  • Experience with Salesforce integrations using APIs and middleware.
  • Strong knowledge of Salesforce reports and dashboards.

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