Data Learning Expert
2 days ago
About the Role:
We are seeking a dedicated and experienced Learning Support Specialist to join our team. This role requires a subject matter expert with strong interpersonal skills, who can guide students through their learning journey.
The ideal candidate will have industry experience, demonstrated knowledge of the course subject area, and excellent time management skills. They will be able to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics.
This is a full-time, remote role that offers a unique opportunity to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. The successful candidate will have proven experience as a data engineer and/or data scientist, and will be comfortable working in a busy schedule while providing excellent internal and external customer service.
Key Responsibilities:- Monitor and respond to all student inquiries via the learning management system and learner support software
- Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
- Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
- Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
- 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
- Professional and/or academic experience in machine learning and artificial intelligence
- Proficiency in JavaScript, Python, and the use of GitHub
- Experience using data visualization tools (i.e. Tableau)
- Experience using Microsoft Azure
- Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
- Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
- Experience using Slack and Teams, as communication tools
- Experience working with support/service software or ticketing system
This position offers a competitive compensation package and opportunities for professional growth and development. We are an equal employment opportunity employer and welcome applicants from diverse backgrounds.
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