Android Technical Support Trainee

1 month ago

Mumbai, Maharashtra, India CometChat Full time

CometChat Overview

Our mission is to fuel customer growth through meaningful user-to-user engagement.

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video.

This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.

Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures.

CometChat raised a Series A round from Signal Peak Ventures.

Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities.

With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.

A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices.

We are proud of our team and are always looking to expand our tribe.

CometChat's Mission

Fuel customer growth through meaningful user to user engagement.

CometChat's Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

Our solutions are perfect for every kind of user to user chat (groups & 1:1) including:

● Social community – Allowing people in online communities to interact without moving the conversation to another platform

● Marketplace – Enabling communications between buyers and sellers

● Events – Bringing thousands of users together to interact without diminishing the quality of the experience

● Telemedicine – Making connections between patients and providers more accessible

● Dating – Keeping people engaged while they connect with one another

● And more

CometChat is committed to fostering a culture of innovation & collaboration.

Our people are our strength so we respect and nurture their individual talent and potential.

As a member of our team, you will be working on developing and maintaining our Android application.

Key Responsibilities:

  • Develop a deep understanding of the Product & Technology
  • Learn the codebase - how classes/components/functions/events work together and affect each other
  • Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
  • Troubleshoot customer codebase errors to determine if the root cause is on the customer end or CometChat end
  • Identify product bugs by attempting to replicate customer issues in CometChat sample apps
  • Reply to support requests via chat and email - including technical and non-technical support queries
  • Join and lead customer calls where customers explain and show code-based errors and issues
  • Improving coding skills to a point where you can work on CometChat codebase
  • Write and maintain code
  • Work on minor bug fixes

Requirements:

  • Strong understanding of object-oriented principles
  • Understanding of MVC design patterns
  • Basic Understanding of design patterns
  • Proficient with Java/Kotlin
  • Understanding of RESTful API's and its consumption on Android end
  • Good knowledge of Android SDK and different versions of Android
  • Good Understanding of basic components of an Android application and its lifecycle
  • Good understanding of Git
  • Basic Knowledge of Gradle build system
  • Familiarity with SQLite, Rooms orm

Work Location

We operate on a Hybrid model – in office 3 days a week

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you.

Through a series of conversations with CometChat's founders and key stakeholders, we'll want to learn more about your strategic and functional expertise, and your passion.

We hope that you'll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

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