Technical Support Engineer Trainee

2 weeks ago


Mumbai, Maharashtra, India CometChat Full time

About CometChat

CometChat is an innovative communication platform that empowers businesses to integrate customized in-app messaging functionalities across text, voice, and video. Our mission is to fuel customer growth through meaningful user-to-user engagement.

We are a global business with 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices, and we are proud of our diverse and dynamic team. As a Technical Support Trainee Engineer, you will play a crucial role in helping our customers succeed by providing top-notch technical support and assistance.

Key Responsibilities:

  • Respond to customer queries via live chat, email, and calls in a timely and professional manner.
  • Develop a deep understanding of our product and technology to provide accurate and effective solutions.
  • Assist customers in implementing a chat solution by walking them through the integration process step-by-step.
  • Troubleshoot customer codebase errors to determine the root cause and provide solutions.
  • Identify product bugs by replicating customer issues in CometChat sample apps.
  • Improve coding skills to work on CometChat codebase and contribute to minor bug fixes.

Requirements:

  • Understanding of OOP concepts and software development life cycle (SDLC).
  • Good analytical skills and problem-solving skills.
  • Ability to write code for given problems and learn new software and technologies quickly.
  • Excellent written and verbal communication skills to communicate with customers effectively.
  • Organized and thorough, able to follow through on long-standing tickets and keep track of next steps on multiple outstanding issues.

Why Join CometChat?

We are committed to fostering a culture of innovation and collaboration. Our people are our strength, and we respect and nurture their individual talent and potential. We believe in going above and beyond for our customers, being relentless in innovation, being curious, and having fun while working together as a team.


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