Android Technical Support Engineer

4 days ago


Mumbai, Maharashtra, India CometChat Full time

CometChat is an innovative communication platform that enables businesses to integrate customized in-app messaging functionalities across text, voice, and video. As an Android Technical Support Engineer, you will play a crucial role in ensuring seamless customer experiences.

About the Role:

We are seeking an experienced Android developer with 0-1 year of experience to join our hybrid team. The successful candidate will have a strong understanding of object-oriented principles, MVC design patterns, and Java/Kotlin. You will work collaboratively with our team to troubleshoot customer issues, improve coding skills, and contribute to the development of our Android codebase.

Key Responsibilities:

  • Provide support to customers via live chat, email, and calls, ensuring timely and effective resolution of their queries.
  • Develop a deep understanding of our product and technology, with a focus on identifying and resolving complex customer issues.
  • Collaborate with the team to improve coding skills, work on minor bug fixes, and contribute to the development of our Android codebase.
  • Contribute to the development of new features and enhancements, ensuring that they meet our high standards for quality and user experience.

Requirements:

  • Strong understanding of object-oriented principles and MVC design patterns.
  • Proficient in Java/Kotlin and Android SDK.
  • Familiarity with RESTful APIs and their consumption on the Android end.
  • Good knowledge of Android SDK and different versions of Android.
  • Good understanding of basic components of an Android application and its lifecycle.

What We Offer:

At CometChat, we are committed to fostering a culture of innovation and collaboration. Our team is passionate about delivering high-quality products and exceptional customer experiences.

Interview Process:

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with our founders and key stakeholders, we'll want to learn more about your strategic and functional expertise, and your passion.



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