Client Success Strategist
6 days ago
As a Client Growth Partner at Merito, you will play a critical role in delivering value and delight to our enterprise clients. This position requires a broad range of skills, including customer relationship building, business consulting, and implementing success programs.
Key Responsibilities:
- Develop and manage client portfolios to drive business growth and profitability.
- Identify and capitalize on cross-sell and up-sell opportunities based on new product developments and client needs.
- Analyze client performance data to drive business KPIs and forward-looking plans.
- Build long-term, trusting relationships with clients at all levels.
- Collaborate with clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
- Drive product adoption by monitoring key metrics and understanding business dynamics and user behavior.
Requirements:
- 3-8 years of experience in client management, account management, or related fields.
- Proven track record of leading diverse teams, consultants, and client portfolios.
- Previous experience in tech/SaaS startups is strongly preferred.
- Bachelor's or Master's degree from a Tier-1/Tier-2 accredited institution.
- Startup-savvy, solid problem-solving, and hustling attitude.
- Self-driven, highly organized, and able to multitask.
- Ability to define and document customer success processes and best practices to deliver exceptional customer experience.
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