Client Success Strategist

6 days ago


Pune, Maharashtra, India Merito Full time
Client Growth Partner Job Description

As a Client Growth Partner at Merito, you will play a critical role in delivering value and delight to our enterprise clients. This position requires a broad range of skills, including customer relationship building, business consulting, and implementing success programs.

Key Responsibilities:

  • Develop and manage client portfolios to drive business growth and profitability.
  • Identify and capitalize on cross-sell and up-sell opportunities based on new product developments and client needs.
  • Analyze client performance data to drive business KPIs and forward-looking plans.
  • Build long-term, trusting relationships with clients at all levels.
  • Collaborate with clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
  • Drive product adoption by monitoring key metrics and understanding business dynamics and user behavior.

Requirements:

  • 3-8 years of experience in client management, account management, or related fields.
  • Proven track record of leading diverse teams, consultants, and client portfolios.
  • Previous experience in tech/SaaS startups is strongly preferred.
  • Bachelor's or Master's degree from a Tier-1/Tier-2 accredited institution.
  • Startup-savvy, solid problem-solving, and hustling attitude.
  • Self-driven, highly organized, and able to multitask.
  • Ability to define and document customer success processes and best practices to deliver exceptional customer experience.

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