Business Process Innovator
1 month ago
Company Overview:
Genpact is a global professional services and solutions firm driven by its purpose - the relentless pursuit of a world that works better for people. With 125,000+ employees across 30+ countries, we serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
About the Role:
We are inviting applications for the role of Process Associate/Developer, Customer Service. In this position, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
Main Responsibilities:
- Respond to customer queries and concerns with timely and accurate responses
- Provide support for data collection to enable Recovery of the account for end users
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Showcase capacity for critical thinking and analysis
- Exhibit a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications:
- Graduate (Any Discipline)
- Freshers are eligible
- Previous experience in a customer service role chat/email/voice (Preferred)
- Effective probing skills and analyzing/understanding skills (Preferred)
- Analytical skills with a customer-centric approach (Preferred)
- Excellent proficiency with written English and neutral English accent (Preferred)
- Ability to work on a flexible schedule, including weekend shifts (Preferred)
About Us:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
Salary Information:
The estimated annual salary for this role is $50,000 - $60,000 based on industry standards and location.
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