High-Performance System Integration Specialist

1 day ago

Thiruvananthapuram, Kerala, India beBeeEngineer Full time ₹ 1,20,00,000 - ₹ 1,54,00,000
Career Opportunities for Technical Experts

As a seasoned technical professional, you have the unique opportunity to join our team and contribute your expertise to shape cutting-edge contact center solutions.

We are seeking talented engineers with experience in designing and implementing scalable, resilient, and high-performing contact center architectures using Cisco UCCE and CVP technologies.

The ideal candidate will possess strong skills in system integration, configuration, and implementation, as well as experience with third-party applications such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.

Maintenance of comprehensive documentation, collaboration with cross-functional teams, and provision of technical guidance to junior engineers are also essential aspects of this role.

Additionally, the successful candidate will ensure that all solutions adhere to applicable policies, security standards, and industry best practices.

Required Skills and Qualifications
  • Azure Infrastructure Services
  • UCCX
  • AWS Infrastructure Services
  • Cisco Webex
  • CUCM
Preferred Qualifications
  • Cloud-based Contact Center Experience
  • CCNP Collaboration or Equivalent Certification
  • CCIE Collaboration or Equivalent Certification
  • ITIL v3 or v4 Foundation Certification or Equivalent Process Knowledge
Benefits and Expectations

This is a challenging and rewarding position requiring 11-15 years of experience. The ideal candidate will have a strong background in contact center engineering and be certified in Cisco UCCE-CVP.

Join us in shaping the future of contact center technology and take advantage of this exciting career opportunity.

About the Role

The System Integration Engineer will be responsible for integrating Cisco UCCE and CVP with third-party applications, including CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.

The engineer will work closely with cross-functional teams to ensure seamless integration and provide technical guidance to junior engineers.

The role requires a strong understanding of contact center architecture, system integration, and configuration, as well as experience with Azure Infrastructure Services, UCCX, AWS Infrastructure Services, Cisco Webex, and CUCM.

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