Senior Dynamics CRM Consultant

2 weeks ago


Erode, Tamil Nadu, India beBeeDynamics Full time ₹ 18,00,000 - ₹ 25,00,000

Job Summary:

As a seasoned Dynamics CRM professional, we seek an expert to lead our team's implementation of Omnichannel solutions.

The ideal candidate will possess in-depth knowledge of Microsoft Dynamics CRM/365 modules and be able to provide exceptional support and training to users.

Key Responsibilities:

  • Configure, install and troubleshoot Server instances and identify problems by reading platform trace logs, then providing the solution.
  • Apply strong analytical, research and troubleshooting skills to identify Root Cause Analysis (RCA).
  • Implement Omnichannel solutions and ensure that Service Level Agreements (SLA) are maintained.
  • Develop and maintain Business Solutions, including Customer Service module experience.
  • Collaborate on Agile or Waterfall approaches depending on business requirements.
  • Familiar with MS CRM Sales, Service and Marketing modules.

Required Skills and Qualifications:

  • Knowledge and understanding of some or all areas within Customer Engagement, including Field Services and Project Service Automation.
  • MS CRM configuration knowledge and Application integrations knowledge with MS CRM.
  • Certified in MS Dynamics and Knowledge of Devops.
  • SSRS reporting services experience is desirable.

Benefits:

Our organization offers a dynamic work environment with opportunities for growth and development. We strive to create a culture that values innovation, collaboration and employee well-being.



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