Strategic Team Lead

2 days ago

Hyderabad, Telangana, India beBeeLeadership Full time ₹ 17,46,000 - ₹ 24,97,000
Senior Leadership Opportunity

We are seeking a skilled professional to drive business excellence and lead high-performing teams.

This role requires a unique blend of leadership acumen, technical expertise, and interpersonal skills to effectively manage customer relationships, drive process improvements, and achieve business targets.

Key Responsibilities:
  • Lead operations and spearhead initiatives to excel in business performance metrics.
  • Develop and implement measurement systems to provide insightful analytics around key metrics.
  • Proactively resolve people issues and ensure attrition is below target.
  • Meet people management metrics: Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, and other deliverables.
  • Drive Continuous Improvement Initiatives.
Requirements:
  • Bachelor's degree or equivalent.
  • Relevant experience in a BPO/KPO.
  • Experience handling large teams.
  • Customer Management exposure and good presentation skills.
  • Excellent English language skills.

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