Team Lead

1 week ago

Hyderabad, Telangana, India The HIRD Full time

Job Details

  • Designation: Group Leader
  • Location: Hyderabad
  • Process Type: Non-Voice Process

Work Schedule

  • 5 working days per week
  • 24x7 rotational shifts

Eligibility Criteria

  • Highest Qualification: Graduation (mandatory)

Benefits

  • Both-way cab facility available
  • Meals provided

Job Summary:

We are seeking an experienced and highly motivated Program Manager with a strong background in the Geographical Information System (GIS) and Mapping domain . The ideal candidate will lead large-scale operations, drive customer satisfaction, enhance team engagement, and contribute to strategic business goals. This role demands strong leadership, stakeholder management, and operational excellence in a fast-paced and dynamic environment.

Key Responsibilities:

  • Lead and manage large-scale GIS/mapping programs to meet organizational goals and objectives.
  • Provide direction, mentorship, and support to managers and team leads to ensure high team performance.
  • Drive initiatives to maximize customer experience while optimizing operational costs .
  • Develop and execute short-term and long-term strategic goals aligned with the company's vision.
  • Monitor and improve the performance of line managers and coach them regularly.
  • Identify training needs and support training initiatives across the team.
  • Work closely with support functions and act as a liaison to ensure smooth business operations.
  • Manage day-to-day operations of a team of 250+ analysts.
  • Responsible for service delivery across voice/semi-voice processes and adherence to SLAs.

Must-Have Skills:

  • Minimum 2+ years in a leadership role in the mapping domain .
  • At least 18 months of experience in the GIS domain .
  • Strong conflict management and team coaching capabilities.
  • Experience in Workforce Management , Quality tools , and Service Delivery .
  • High proficiency in Microsoft Office , particularly Excel and PowerPoint.
  • Strong analytical , logical , and decision-making skills .
  • Comfortable working in shift-based environments as per business needs.

Training & Development:

Candidates selected for this role will be trained on:

  • Internal systems and tools related to GIS and Mapping operations.
  • Advanced Workforce and Quality Management tools.

  • Team Lead

    2 days ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...

  • Team Lead, Team lead

    3 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon is seeking Team Lead for its Transportation team.Key job...

  • team lead

    4 weeks ago

    Hyderabad, Telangana, India intouchcx Full time

    Job DescriptionAbout the JobWere changing the way people think about customer care, and we need your helpWere looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners...

  • Team Lead

    4 weeks ago

    Hyderabad, Telangana, India DAZN Full time

    Broadcast Ad Operations Traffic Executive – Offshore Team LeadReports to: Broadcast Ad Operations Traffic ManagerDepartment: Broadcast Ad OpsLeader Level: People LeaderRole OverviewAs the Offshore Team Lead for Broadcast Ad Operations Traffic, you will be responsible for overseeing the day-to-day operations of the offshore Traffic team, ensuring seamless...

  • Team Lead

    1 day ago

    Hyderabad, Telangana, India The Smart Investor Financial Services Full time

    Job DescriptionDescriptionWe are seeking a dynamic and experienced Team Lead to guide our team in India. The ideal candidate will have a strong background in leadership and project management, with a passion for driving team performance and achieving exceptional results.Responsibilities- Lead and mentor a team of professionals to achieve project goals and...

  • Team Lead

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job DescriptionRole - Associate :-- Min 2 years of Experience into International B2B/B2C Sales.(end to end sales).- Having Exp into edutech sales or Upselling & Cross-selling in International Support Can consider.- Excellent In communication and Interpersonal Skills.- Good Knowledge on US & UK market.Role - Team Lead :-- Min 7 years of Exp into International...

  • Team Lead

    4 weeks ago

    Hyderabad, Telangana, India DAZN Full time

    Broadcast Ad Operations Traffic Executive – Offshore Team Lead Reports to: Broadcast Ad Operations Traffic Manager Department: Broadcast Ad Ops Leader Level: People Leader Role Overview As the Offshore Team Lead for Broadcast Ad Operations Traffic, you will be responsible for overseeing the day-to-day operations of the offshore Traffic team, ensuring...

  • Team Lead

    4 weeks ago

    Hyderabad, Telangana, India DAZN Full time

    Broadcast Ad Operations Traffic Executive – Offshore Team LeadReports to: Broadcast Ad Operations Traffic Manager Department: Broadcast Ad OpsLeader Level: People LeaderRole OverviewAs the Offshore Team Lead for Broadcast Ad Operations Traffic, you will be responsible for overseeing the day-to-day operations of the offshore Traffic team, ensuring seamless...

  • Team Lead

    4 weeks ago

    Hyderabad, Telangana, India intouchcx Full time

    Job DescriptionAbout the JobWe re changing the way people think about customer care, and we need your helpWe re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners...

  • Team Lead

    2 days ago

    Hyderabad, Telangana, India Randstad Enterprise Full time

    Role: Team Lead, MSP AdminLocation: Hyderabad, TelanganaEmployment: Full TimeExperience: 5-7 years into MSP admin process, or Operations/Staffing experienceQualification: Bachelor's DegreeAbout the Role:As an MSP Team Lead , you will create and drive the programs and processes that help us find, hire and develop the best talent in the world. You will...