
HR Support Specialist
1 week ago
The role of an HR Support Specialist is to provide comprehensive HR services to employees, managers, and HR colleagues.
- As a trusted resource, you will be responsible for responding to HR-related inquiries, providing guidance on HR processes and company policies, and serving as the primary contact for routine HR matters.
- You will also support HR processes to ensure prompt, consistent, and accurate service delivery, manage a designated ticket queue, and escalate complex issues to HR Associates when necessary.
- Educate employees on self-service options and facilitate a positive onboarding experience for new hires. Coordinate midyear and year-end performance management activities, providing necessary support to employees and managers.
- Actively foster a positive team environment by collaborating with HR colleagues, participating in training sessions, and sharing HR insights during staff meetings.
- Review and interpret incoming HR requests, seeking clarification as needed to ensure accuracy.
- Utilize available resources, such as knowledge articles and quick guides, to address inquiries and support requests.
- Collaborate with HR team members and external vendors as necessary to ensure a smooth, consistent employee experience.
- Educate employees on HR best practices and procedures, ensuring they have the necessary skills and knowledge to excel in their roles.
- Develop and maintain relationships with HR partners at all levels, promoting open communication and fostering a collaborative work environment.
- Perform additional HR support tasks as assigned, including data entry, record-keeping, and other administrative duties.
Requirements
- Communication Skills: Strong written and verbal communication skills are essential for success in this role.
- Prioritization and Time Management: Ability to manage multiple priorities and deadlines while maintaining high attention to detail.
- Education and Experience: Bachelor's degree preferred; 1-3 years of experience required.
- Relationship-Building and Credibility: Demonstrated credibility and relationship-building skills with employees and HR partners at all levels.
- Confidentiality and Integrity: Proven ability to manage confidential information and maintain confidentiality.
- Adaptability and Flexibility: Strong time management and organizational skills; proactive, self-motivated, and responsible.
- Customer Service: Ability to work under pressure and meet deadlines with a positive attitude and high-quality customer service.
- Tech Skills: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook); ServiceNow and Workday experience is a plus.
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