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Night Shift Travel Services Specialist
2 weeks ago
Job Title: Night Shift Ticketing Executive
">We are seeking a skilled and detail-oriented Ticketing Operations Coordinator to manage ticketing activities during evening and night hours.
">The ideal candidate should have proven experience in airline ticketing and travel services, strong knowledge of GDS systems, and the ability to handle client queries efficiently with minimal supervision.
">Key Responsibilities:
">- ">
- Ticketing operations include booking, cancellation, rescheduling, and managing domestic and international tickets. Amendments, refunds, and re-issuances must be handled as per client requirements. Ticketing-related issues must be resolved promptly.">
- Customer support involves providing assistance via calls, emails, and chats during the night shift. Clients' queries related to fares, routing, and policies must be addressed.">
- System handling entails working on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticket issuance. Accurate data entry and booking processes must be ensured.">
- Coordination is necessary for liaison with airlines, suppliers, and internal teams to ensure smooth ticketing operations. Clients must be updated on travel schedules, changes, and airline policies.">
- Reporting and compliance require maintaining accurate transaction logs and preparing daily reports. Company policies and industry regulations must be adhered to.">
Required Qualifications & Skills:
">- ">
- A minimum 1–2 years of proven experience in airline ticketing or travel services is required.">
- Proficiency in GDS systems (Amadeus, Galileo, or Sabre) is essential. Certification is an advantage.">
- Strong knowledge of fare rules, airline ticketing policies, and international routing is necessary.">
- Excellent verbal and written communication skills in English are required.">
- The ability to work independently and manage responsibilities in a night shift setup is crucial.">
- A reliable internet connection and a suitable work-from-home environment (for holidays/week-offs) are necessary.">
