Personal Life Coach

Our dream is to transform the physical environment of a family and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy. We wish to build a home management system, which not only does the daily chores, seamlessly and effortlessly, but also preempts the needs of our customers, enhances their lifestyle in every aspect while giving them the peace of mind to focus on achieving more in life.

We combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc. tailored to the unique needs of each family. On top, a dedicated Home Manager helps them with any miscellaneous home requests, from decorating home with fresh flowers to arranging a repairman for the broken washing machine, to planning details of the next holiday, taking care of children or the elderly. Basically, anything and everything our customers and their families would need to live a comfortable, convenient, healthy, guilt-free, and inspired life.

There are three fundamental aspects of our business model which will help deliver this life-transforming service:

• Lifestyle Manager: Armed with irrefutable professional attention, prompt service, strict quality controls and effective anticipation of needs, our dedicated home team helps customers in a variety of things. Be it sending flowers on birthdays, reminders for paying bills on time, and even recommending the latest home products.
• Trained Professionals: Offering a much more professional service than domestic helpers, with us, customers are served by a team of home specialists who will handle all the housework, chores and running around. If they already have a helper, we will have them trained by us to maximise their potential and effectiveness.
• Technology: We take the hassle out of home management. Customers are given constant home and personal management advice, reminders and nudges, where the back-end system incorporates an algorithm that remembers preferences and generates instructions to meet our customers' home goals.

Responsibilities of a Home Manager

Customer Onboarding

• Understand the prevailing context in a customer's life with respect to the services we intend to provide.
• Explain how we can help ease the customer's life by delivering these services in a transformative manner.
• Handhold & onboard the customer seamlessly onto our ecosystem of services.

Service Deployment

• Define & agree upon the interventions needed for fulfilling the customer's requirements.
• Deploy a set of trained professionals at the household to take care of the day-to-day chores, & undertake periodic supervision of their work.
• Assign errands to our operations associates and monitor them for completion to the family's satisfaction.

Partner Management

• Work with our central partner ecosystem to deploy solutions at the customer's household and fulfil any new requirements from time to time.
• Onboard and work with local partners in the immediate vicinity of the customer's location to bring about greater efficiency.
• Oversee the quality of work done by the partners and provide valuable feedback to our partnership teams on the same.

Customer Lifecycle Management

• Have deeper dialogues and conversations with the customer that ease them into our journey across the 5 stages of pain, convenience, pleasure, delight & transformation.
• Educate and enable customers to adopt a wider range of our services.

Customer Feedback & Service Improvement

• Determine customer satisfaction with regard to the various services provided by us.
• Identify & work on areas of improvement. Iterate the solution design to continually keep enhancing customer service.
• Raise & highlight any complaints, queries, grievances, feedback etc. to the relevant teams for resolution.

Required Skills and Qualifications:

• Candidate with Hospitality background
• Candidate with Event management, language and intercultural communication background
• Passionate about improving people's lives
• Excited about wanting to work in a start-up
• Self-motivated & loves taking initiative
• Growth mindset, focussed on improving business outcomes
• Able to hustle, loves being out on the ground, & is willing to get his/her hands dirty
• Embraces ambiguity & uncertainty
• Focused on problem-solving, has a solution-oriented mindset
• Hard-working, is able to work for long hours
• Excellent team player
• Ability to multitask on multiple projects at the same time
• Ability to handle pressure and failure