Business Growth Manager

2 weeks ago

Cochin, Kerala, India beBeeAccountManagement Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title: Circle Account Manager

As a key business partner, you will be responsible for managing and growing the defined circle.

Here are some of the key responsibilities:

  • Monitor collections against receivables and aging of receivables on a regular basis.
  • Provide timely updates to your manager on the status of amounts due, current status, and action plans for recovery.
  • Plan and execute visits to all clients within the circle, building strong relationships with key stakeholders to ensure timely and comprehensive collection of dues.
  • Collaborate with internal finance teams to ensure accurate reconciliation of payments against invoices raised, resolving collections-related issues through credit/debit notes as needed.
Key Performance Indicators (KPIs):
  • 100% collection ownership as per monthly target.
  • DSO (Days Sales Outstanding) and aging of outstanding.
  • Identify and escalate any issues that may impact timely collection of dues.
  • Internal customer onboarding for support required in terms of timely collections.
  • Adherence to Collection Process and Escalation Matrix.
  • Timely resolution of collections-related issues, ensuring resolution of issues through credit note/debit note is completed within 180 days of billing.
Customer Engagement and Sales Funnel Generation:
  • Circle account management for MNO and ISP at N-1 level.
  • ZBM relationship management/BSNL SSA level mapping.
  • Driving customer satisfaction across MNO teams.
  • Sales and revenue target achievement for anchor/colo for respective accounts.
  • Sales funnel generation.
  • Customer DPR reporting.
  • Internal reporting-account wise.
  • Validation of customer inputs in SR, SO, RFAI for ER.
  • Reconciliation with customer and coordination with ER.
Dispute Resolution:
  • Accurate reporting of outstanding and billing disputes.
  • Mitigation and resolution of billing disputes in a timely manner.
Engagement with Circle Level Client Stakeholders:
  • Strong customer relationships and business engagements.
  • Daily/weekly interactions with operator execution teams at circles.
  • Drive C-SAT process at circles and own continuous improvement plan internally externally.
  • Manage issues raised by OPCOs that impact new business and collections.
  • Create customer delight across external stakeholders.
Accurate Market Intelligence and Timely Information Sharing:
  • Monthly market share analysis and reporting.
  • Order win/loss analysis.
  • Engagement with operator teams for emerging requirements and business trends.
Requirements:Education:

Graduate degree or equivalent.

Experience:

Minimum 5 years of experience in sales/collection's role.

Skills:

Product acumen, key account management, sales reporting and measurement, analytical and technical skills, competitor intelligence, knowledge of IT tools.

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