Highly Skilled Java And Python Technical Support Specialist Wanted

4 days ago

Nellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 18,00,000
**Junior Technical Support Engineer Role**We are seeking a motivated and detail-oriented individual to join our team as a Junior Technical Support Engineer. The ideal candidate will have a strong passion for customer success, problem-solving, and working on secure software platforms built on Java and Python, with a focus on security technologies including PKI (Public Key Infrastructure).This is an excellent opportunity for early-career engineers who want to develop their skills in technical support and work on complex issues related to software solutions.Key Responsibilities:
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Preferred Skills and Qualifications:
  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.
Location: Nellore, India

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