IT Support Specialist

1 day ago

Pune, Maharashtra, India beBeeProfessional Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: IT Support Specialist

We are seeking an IT Support Professional to join our team as a Technical Support Specialist.

Key Responsibilities:
  • Technical Assistance:
    • Respond to user inquiries, diagnose and resolve hardware, software, and network problems.
    • Help users troubleshoot basic computer operations, software usage, and IT best practices.
  • Help Desk Service:
    • Receive and respond to user help desk requests via phone or email.
    • Prioritize and manage multiple issues, ensuring timely resolution and excellent customer service.
  • System Installation & Configuration:
    • Set up new computer systems, install operating systems, software applications, and hardware components.
    • Ensure systems are properly configured and optimized.
  • User Training & Guidance:
    • Educate end-users on basic computer operations, software usage, and IT best practices.
    • Provide guidance in using IT resources securely and efficiently.
  • Network Troubleshooting:
    • Troubleshoot LAN, WAN, and internet connectivity issues.
    • Collaborate with network administrators and service providers to resolve complex network problems.
  • Data Backup & Recovery:
    • Perform regular data backups.
    • Assist in data recovery during system failures or data loss incidents.
  • IT Documentation:
    • Maintain accurate records of support activities, ticket resolutions, troubleshooting steps, and contribute to IT policies and user manuals.
  • System Maintenance & Upgrades:
    • Assist in deploying software updates, system patches, and upgrades.
    • Conduct system monitoring and preventive maintenance.
  • Security & Antivirus Management:
    • Implement security measures to protect systems and data.
    • Update antivirus software and address known vulnerabilities.
  • Team Collaboration:
    • Work with system admins, network engineers, and developers to resolve complex technical issues and contribute to ongoing IT projects.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
  • Proven experience in providing technical support for hardware, software, and networks.
  • Strong knowledge of desktop operating systems (Windows, macOS) and productivity tools.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Proficiency in configuring/supporting desktops, laptops, printers, and mobile devices.
  • Excellent problem-solving, analytical, and multitasking skills.
  • Strong customer service orientation and interpersonal skills.
  • Good written and verbal communication skills.
  • Ability to work both independently and in a collaborative team environment.
  • Knowledge of ITIL best practices is a plus.
  • Relevant certifications (e.g., CompTIA A+, MCP, CCNA) are advantageous.

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