Technical Implementation Specialist
1 week ago
The Technical Implementation Specialist will be responsible for overseeing the end-to-end implementation process of our products, ensuring seamless configuration and integration into clients' environments. This role requires a combination of technical expertise, project management skills, and strong communication abilities.
Key Responsibilities- Implement software solutions and provide training to customers on an as-needed basis.
- Proactively identify diverse use cases for product features.
- Manage a high volume of incoming calls and assess customer needs to achieve exceptional customer satisfaction.
- Conduct thorough weekly reviews of closed support cases to measure process compliance.
- Demonstrate customer orientation and adaptability in responding to various customer types.
- Recognize ineffective customer service interactions, identify quality gaps, and drive initiatives to enhance service quality.
- Prioritize and execute tasks efficiently to meet competing deadlines.
- Proficient working knowledge of Microsoft Excel.
- Experience handling remote customer support for IT applications (Voice Support).
- Familiarity with SQL Server and database maintenance.
- Additive value from experience in the Healthcare Domain.
- Excellent communication skills.
- Compulsory proficiency in Hindi language.
- Willingness to learn and grow.
- A positive attitude to complete tasks efficiently.
- Willingsness to travel.
- Strong interpersonal skills and ability to work collaboratively in a team environment.
- Competitive salary based on experience ($60,000 - $80,000 per annum).
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
Chennai, In-Office.
About Cloud Counselage Pvt LtdWe are committed to providing employment and career opportunities for millions of job-ready interns, freshers, and professionals through our Industry Academia Community (IAC). Our flagship event, 'IAC VISION 2030', aims to make this vision a reality.
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