Technical Implementation Specialist

1 week ago


Chennai, Tamil Nadu, India Cloud Counselage Pvt Ltd Full time
Job Overview

The Technical Implementation Specialist will be responsible for overseeing the end-to-end implementation process of our products, ensuring seamless configuration and integration into clients' environments. This role requires a combination of technical expertise, project management skills, and strong communication abilities.

Key Responsibilities
  • Implement software solutions and provide training to customers on an as-needed basis.
  • Proactively identify diverse use cases for product features.
  • Manage a high volume of incoming calls and assess customer needs to achieve exceptional customer satisfaction.
  • Conduct thorough weekly reviews of closed support cases to measure process compliance.
  • Demonstrate customer orientation and adaptability in responding to various customer types.
  • Recognize ineffective customer service interactions, identify quality gaps, and drive initiatives to enhance service quality.
  • Prioritize and execute tasks efficiently to meet competing deadlines.
Requirements
  • Proficient working knowledge of Microsoft Excel.
  • Experience handling remote customer support for IT applications (Voice Support).
  • Familiarity with SQL Server and database maintenance.
  • Additive value from experience in the Healthcare Domain.
  • Excellent communication skills.
  • Compulsory proficiency in Hindi language.
  • Willingness to learn and grow.
  • A positive attitude to complete tasks efficiently.
  • Willingsness to travel.
  • Strong interpersonal skills and ability to work collaboratively in a team environment.
Benefits
  • Competitive salary based on experience ($60,000 - $80,000 per annum).
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.
Job Location

Chennai, In-Office.

About Cloud Counselage Pvt Ltd

We are committed to providing employment and career opportunities for millions of job-ready interns, freshers, and professionals through our Industry Academia Community (IAC). Our flagship event, 'IAC VISION 2030', aims to make this vision a reality.



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