Senior Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description: As a senior support specialist, you will be responsible for handling complex technical issues related to the Funnel CRM platform and associated systems. You will serve as the final internal escalation point for support requests and collaborate with IT support teams to ensure seamless incident resolution.

  • Main Responsibilities:
  • Serve as the primary point of contact for escalated support requests
  • Investigate, troubleshoot, and resolve advanced technical issues
  • Perform root cause analysis and document knowledge base articles to reduce future escalations
  • Collaborate with IT support teams to ensure effective incident resolution
  • Key Skills and Qualifications:
  • 5-6 years of experience in a similar role
  • Technical expertise in Funnel CRM and ServiceNow or similar ticketing tools
  • Prior CRM or lead management experience is highly desirable
  • Benefits:
  • Opportunity to work with a leading technology platform
  • Chance to develop technical skills and expertise
  • Others:
  • This role involves troubleshooting, working with vendors, and collaborating with other teams
  • Knowledge of Salesforce is a plus but not required

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