Travel Operations Coordinator

2 weeks ago


Goa, India Summit Hotels & Resorts Full time

Role Overview

Travel Operations Coordinator plays a vital role in ensuring seamless customer experiences. Key responsibilities include:

  • Customer Engagement: Provide exceptional support to customers, addressing their inquiries and concerns in a timely and professional manner.
  • Reservation Management: Efficiently manage customer reservations, ensuring accurate and up-to-date information is maintained.
  • Service Upselling: Identify opportunities to enhance customer experiences through up-selling relevant services, such as travel insurance or upgraded accommodations.
  • Issue Resolution: Effectively resolve any issues or concerns that may arise during the customer's stay, ensuring prompt and satisfactory resolutions.

Requirements

Travel Operations Coordinator will be responsible for:

  • Effective Communication: Maintain excellent communication skills to engage with customers and colleagues.
  • Problem-Solving: Develop strong problem-solving skills to efficiently resolve customer concerns.
  • Product Knowledge: Possess a solid understanding of Summit Hotels & Resorts services and products to effectively promote them.

About Summit Hotels & Resorts

Summit Hotels & Resorts is a leading hospitality provider committed to delivering exceptional guest experiences. We are dedicated to providing a supportive and inclusive work environment that fosters growth and development.



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