Soft Skills Coach

1 week ago


Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full time
Soft Skills Trainer

Webspiders Interweb Private Limited is seeking a skilled Soft Skills Trainer to enhance our team's performance. The ideal candidate will possess expertise in monitoring and evaluating call quality, ensuring adherence to Standard Operating Procedures (SOPs), and maintaining high customer satisfaction levels.

Key Responsibilities:
  • Listen to and evaluate calls from various departments to assess quality and adherence to SOPs.
  • Identify areas for improvement and provide constructive feedback to employees.
  • Develop and maintain comprehensive knowledge of call quality standards and SOPs.
  • Collaborate with department heads to address call quality concerns and implement improvements.
  • Monitor customer satisfaction metrics and develop strategies to enhance overall experience.
Soft Skills Training:
  • Design and deliver weekly soft skills training sessions for agents, focusing on communication, problem-solving, and customer service.
  • Develop training materials, presentations, and assessments.
  • Conduct needs assessments to identify training requirements.
  • Evaluate training effectiveness and make adjustments as needed.
Reporting & Analysis:
  • Generate reports on call quality, customer satisfaction, and training effectiveness.
  • Analyze performance metrics to identify trends and areas for improvement.
  • Provide insights and recommendations to management.
Requirements:
  • 2+ years of experience in soft skills training, quality assurance, or customer service.
  • Proven track record of improving call quality and customer satisfaction.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to analyze data, identify trends, and provide actionable insights.
  • Familiarity with call center operations and SOPs.
  • Certification in training or quality assurance (e.g., CTT+, CQA) preferred.
Desirable Skills:
  • Experience with call recording and evaluation software.
  • Knowledge of adult learning principles and instructional design.
  • Familiarity with customer relationship management (CRM) systems.
  • Six Sigma or Lean certification.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

  • Soft Skills Coach

    1 week ago


    Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full time

    {"h1": "Soft Skills Trainer", "p": "Webspiders Interweb Private Limited is seeking a skilled Soft Skills Trainer to enhance customer satisfaction and improve call quality. The ideal candidate will have experience in soft skills training, quality assurance, or customer service, with a proven track record of improving call quality and customer...

  • Soft Skills Coach

    6 days ago


    Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full time

    Soft Skills Trainer OpportunityWebspiders Interweb Private Limited is seeking a skilled Soft Skills Trainer to enhance our team's performance and customer satisfaction levels. The ideal candidate will possess a strong background in soft skills training, quality assurance, or customer service, with a proven track record of improving call quality and customer...

  • Soft Skills Coach

    6 days ago


    Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full time

    Job Title: Soft Skills TrainerWe are seeking a skilled Soft Skills Trainer to enhance our team's performance. The primary responsibility will be to monitor and evaluate call quality across all departments, ensuring adherence to Standard Operating Procedures (SOPs) and maintaining high customer satisfaction levels.Key Responsibilities:Listen to and evaluate...


  • Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full time

    Job Title: Soft Skills TrainerJob Summary:Webspiders Interweb Private Limited is seeking a skilled Soft Skills Trainer to enhance customer experience and quality assurance across our call center operations. The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of improving call quality and customer...


  • Jaipur, Rajasthan, India Centre For Stone Excellence Full time

    Urgent RequirementCentre for Stone Excellence is hiring for multiple positions:1. Project Manager (Skill Development) - Any graduate with min 5 years of experience in Skill Development project.2. Centre Manager (Skill Development) - Any graduate with min 5 years of experience of managing Skill Development Centre.3. Marketing Manager - Any graduate with min....


  • Jaipur, Rajasthan, India Centre For Stone Excellence Full time

    Key Positions at Centre for Stone ExcellenceWe are seeking highly skilled professionals to join our team at Centre for Stone Excellence in Jaipur, Rajasthan.Our current openings include:1. Project Manager (Skill Development) - A graduate with at least 5 years of experience in managing skill development projects.2. Centre Manager (Skill Development) - A...


  • Jaipur, Rajasthan, India Mahindra Rise Full time

    Job Title: State Channel Development ManagerCompany: Mahindra & Mahindra LtdKey Responsibilities:Strengthen dealer network by adhering to appointment plans and scouting suitable channel partners for Tractors and Farm Machinery.Improve secondary level network quality and throughput by enhancing branch and sales point performance.Induct and install new...

  • Security Supervisor

    2 days ago


    Jaipur, Rajasthan, India Anantara Full time

    Job SummaryTo safeguard the well-being of Anantara's property, employees, and guests, our Security Supervisor must handle emergencies and advise management on security matters.Key Responsibilities Safeguard the physical well-being of the property and its occupants Handle various emergencies and issues related to plaza security Advise management on all...

  • Data Analyst

    7 days ago


    Jaipur, Rajasthan, India F336 Deutsche India Private Limited, Jaipur Branch Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at F336 Deutsche India Private Limited, Jaipur Branch. As a Data Analyst, you will play a critical role in delivering trusted third-party data and insights to unlock commercial value and identify risk.Key ResponsibilitiesDevelop a sound understanding of the various tools and entire...


  • Jaipur, Rajasthan, India F336 Deutsche India Private Limited, Jaipur Branch Full time

    About the RoleF336 Deutsche India Private Limited, Jaipur Branch is seeking a skilled Data Insights Analyst to join our team. As a Data Insights Analyst, you will be responsible for delivering trusted third-party data and insights to unlock commercial value and identify risk.Key ResponsibilitiesDevelop a sound understanding of the various tools and entire...


  • Jaipur, Rajasthan, India RG Infotech Full time

    Job RequirementsStrong passion for excellence in RG Infotech Core Values.Excellent project planning, tracking, and code documentation skills.Good communication skills and ability to think creatively.Passion for coaching, mentoring, and servant leadership.Self-motivated with ability to work independently.Passion for software development and experience with...

  • Tech Lead

    6 days ago


    Jaipur, Rajasthan, India Find Next Hire Full time

    Job Opportunity:We are seeking a highly skilled Tech Lead to join our team at Find Next Hire. As a key member of our development team, you will be responsible for leading and mentoring a team of developers, ensuring adherence to best practices and delivering high-quality solutions.Key Responsibilities: Collaborate with stakeholders to gather and analyze...

  • Tech Lead

    1 week ago


    Jaipur, Rajasthan, India Find Next Hire Full time

    Job Title: Tech Lead -.NET DeveloperWe are seeking a highly skilled Tech Lead -.NET Developer to join our team at Find Next Hire. As a key member of our development team, you will be responsible for leading and mentoring a team of developers, ensuring adherence to best practices, and driving the development of high-quality software solutions.Key...

  • Tech Lead

    1 week ago


    Jaipur, Rajasthan, India Asal Jobs Full time

    Job Title: Tech Lead -.NET DeveloperWe are seeking a highly skilled and experienced Tech Lead -.NET Developer to join our team at Asal Jobs. The successful candidate will be responsible for leading a development team, ensuring adherence to best practices, and collaborating with stakeholders to gather and analyze requirements.Key Responsibilities:Lead and...


  • Jaipur, Rajasthan, India Apptad Inc. Full time

    Job Title: IDMC Developer/Intelligent Data Management CloudAt Apptad Inc., we are seeking a highly skilled IDMC Developer to join our team. As an IDMC Developer, you will be responsible for designing and developing data integration workflows and mappings using IICS/IDMC.Key Responsibilities:Data Integration: Design and develop data integration workflows and...


  • Jaipur, Rajasthan, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    About the RoleF335 Deutsche India Private Limited, Bangalore Branch is seeking a highly skilled and motivated Associate to join our Tax Services Business team. As an Associate, you will be responsible for the effective day-to-day management of the production and process of Tax Services Business.Key ResponsibilitiesDomain knowledge of the processes and daily...

  • SAP ABAP Developer

    1 week ago


    Jaipur, Rajasthan, India Lumen Technologies Full time

    Job DescriptionLumen Technologies is seeking a highly skilled SAP ABAP Developer to join our team.Key Responsibilities:Design and implement custom SAP solutions to meet our clients' business requirements.Perform system analysis and design to develop technical specifications.Collaborate with functional consultants to ensure seamless integration of technical...

  • Data Analyst

    1 week ago


    Jaipur, Rajasthan, India Durapid Technologies Pvt Ltd Full time

    Job Title: Data AnalyticsAt Durapid Technologies Pvt Ltd, we are seeking a highly skilled Data Analytics professional to join our team. As a Data Analytics expert, you will be responsible for designing, developing, and deploying advanced Power BI reports and dashboards.Key Responsibilities:Design and Development: Create complex Power BI reports and...

  • Full Stack Developer

    3 weeks ago


    Jaipur, Rajasthan, India NAV India Full time

    Job Description :- Design, build and configure applications to meet business process and application requirements.- Provide Technical insight resulting in high quality software products- Assist the team in investigations, prototyping and design activities- Work with the team to Propose Product / Solution Architecture considering functional/non-functional...


  • Jaipur, Rajasthan, India Concretio Apps Pvt. Ltd. Full time

    Job Title: Salesforce ArchitectConcretio Apps Pvt. Ltd. is seeking a highly skilled Salesforce Architect to drive the product into the future, meeting enterprise release management expectations of Force.com applications. The ideal candidate will engage with existing clients, understand business requirements, and translate them into product requirements.Key...