Innovative IVR Developer

Job DescriptionCompany OverviewTwixor is at the forefront of transforming customer engagements for enterprises through social and messaging channels. Our cutting-edge solutions empower businesses to conduct transactions and orchestrate comprehensive digital journeys with intelligent business process automation across diverse sectors, including banking,...

Company OverviewTwixor is at the forefront of transforming customer engagements by integrating business transactions over preferred social and messaging channels. With a global presence and renowned clientele including several Fortune 500 companies, Twixor leverages intelligent business process automation to enhance customer experience and operational...

Job TitleWe are seeking an experienced IVR Scripting Expert to join our team. In this role, you will be responsible for designing and implementing effective IVR (Interactive Voice Response) scripting solutions that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).">Key Responsibilities:Design and implement...

IVR Scripting Engineer Job DescriptionThis is an exciting opportunity to work as an IVR Scripting Engineer.About the Role:We are seeking a highly skilled and experienced IVR Scripting Engineer with a strong background in Genesys PureEngage platform.The successful candidate will possess a comprehensive understanding of IVR scripting, including knowledge of...

Job Title: IVR Scripting SpecialistJob Description:The role involves designing and implementing IVR scripting solutions using the Genesys PureEngage platform to enhance customer experience.Responsibilities include creating, modifying, and managing complex routing rules and strategies using the Genesys Rules Authoring Tool (GRAT).Designing and implementing...

We're Hiring | Java developer with IVR Domain expertise Location: Chennai, Bangalore, Hyderabad Experience: 7 years Notice Period: Immediate Joiners Preferred Apply Now: Send your resume to What We're Looking For:Strong Java programming skills and Spring boot development.Hands-on experience in REST Services.Solid understanding in Junit, Gitlab, CI/CD,...

Job Summary:We are seeking an experienced IVR scripting professional to design and implement effective contact center routing strategies.Key Responsibilities:Design and develop optimized contact center routing solutions using Genesys PureEngage platform.Create, modify, and manage complex routing rules and strategies utilizing Genesys Rules Authoring Tool...

JOB RESPONSIBILITIES§ Configures and develops Contact flows (voice, chat, email), menu selections, voice prompts and calls dispositions from AWS Connect management console§ Build custom reports to show efficacy of configurations and integrations in AWS Connect Reporting Dashboard§ Assist with integration of AWS Connect into HITS platform via API calls,...

IVR Scripting EngineerWe are seeking a highly skilled IVR Scripting Engineer to join our team.Design and implement effective contact center routing strategies to optimize agent utilization and minimize customer wait times.Develop and maintain complex routing rules and strategies using Genesys Rules Authoring Tool (GRAT).Collaborate with cross-functional...

Requirement: Location: Chennai WFO Notice: Immediate/Serving notice - 30 days only. Skill: IVR Scripting (Genesys) Experience: 5+ years Role: Software Engineer Experience: Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components,...