Reservations Coordinator

7 days ago

Hyderabad, Telangana, India beBeeReservations Full time ₹ 4,20,000 - ₹ 4,80,000

Reservations Co-ordinator

We are seeking an experienced reservations co-ordinator to manage our daily reservations operations.

Key Responsibilities:

  • Manage and coordinate all aspects of reservations across multiple channels, including online travel agencies (OTAs), direct bookings, and offline channels.
  • Handle guest communication via calls, emails, and messaging platforms in a timely and professional manner.
  • Maintain accurate and up-to-date data on property management systems (PMS) and OTA extranets.
  • Verify property listings and ensure rates, availability, and content are accurate and consistent across all channels.
  • Develop and implement effective reservation procedures and documents to streamline the booking process.
  • Review guest communication for tone and accuracy, ensuring a high level of customer satisfaction.
  • Collaborate with property managers to ensure smooth check-ins and special requests are handled efficiently.
  • Provide regular reports on daily, weekly, and monthly bookings and revenue to inform business decisions.

Requirements:

  • Education: Degree or Diploma in Hospitality Management or related field.
  • Experience: Minimum 3 years' experience in reservations or front office roles within the hospitality industry.
  • Strong understanding of OTA extranets and PMS systems.
  • Excellent communication and interpersonal skills, with a strong focus on attention to detail.
  • Proficient in Microsoft Excel, Google Sheets, and email drafting.
  • Able to work independently and as part of a team, with a proactive and flexible approach.

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