
Executive Product Implementation Specialist
4 days ago
About the Opportunity:
We seek a Senior Implementation Manager to lead the successful deployment of our SaaS platform across enterprise clients.
This leadership role combines project delivery, client engagement, product configuration, and revenue growth.
You will be responsible for ensuring timely and effective implementations, unlocking business value from the start.
Key Responsibilities:
- Project Delivery:
- Oversee end-to-end implementation processes for enterprise clients.
- Define and standardize implementation methodologies, playbooks, and timelines.
- Plan and manage project resources, risks, and escalations.
- Product Configuration & Enablement:
- Translate customer needs into product configurations, workflows, and user roles.
- Guide clients through system setup, integrations, and UAT.
- Collaborate with product and engineering teams on customization or roadmap alignment.
- Client Management:
- Serve as primary point of contact during implementation.
- Build strong relationships with client stakeholders (Finance, IT, Procurement, etc.).
- Drive adoption and prepare clients for post-go-live success.
- Revenue Assurance:
- Ensure timely and milestone-based revenue recognition.
- Work with sales and finance teams to align contracts with delivery plans.
- Track project profitability, scope creep, and effort allocation.
- Team Leadership & Process Improvement:
- Lead a team of implementation managers or specialists.
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