Performance Evaluation Expert

2 days ago


Bengaluru, Karnataka, India beBeeCollection Full time ₹ 8,00,000 - ₹ 12,00,000
Quality Assurance Specialist

The role of Quality Assurance Specialist is to perform quality control audits or assessments to evaluate the performance of customer-facing associates.

Key Responsibilities:
  • Monitor and assess inbound and outbound calls and emails to evaluate associate's demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.
  • Provide trend data analysis to relevant teams and conduct calibration sessions to minimize variance.
  • Prepare and analyze internal and external quality reports for management review.
Requirements:
  • More than one year of experience in collections process.
  • Preferred 3rd Party or 1st Party Collections experience.
  • Self-motivated individual with excellent verbal, written and interpersonal communication skills.
  • Attention to detail, time management, and decision-making skills.
Qualifications:
  • Bachelor's degree.
  • Exceptional listening and analytical skills.


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