Senior Delivery Operations Manager
1 day ago
Deliver Exceptional Customer Experiences with Amazon Flex
About the RoleWe are seeking a skilled Program Manager II to lead the Flex IN SLS program at Amazon. As a Program Manager II, you will work closely with cross-functional teams to maintain program quality and deliver exceptional customer experiences.
Key Responsibilities- Maintain program quality and deliver exceptional customer experiences.
- Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.
- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions.
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.
- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order.
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
- Work with program managers, business leaders, and executive team to communicate and impact critical business initiatives.
- Drive effective investigations on executive/leadership/BOPs escalations in a fast-paced, dynamic environment.
A day in the life as a PM II in this role will be responsible for the Flex IN SLS program. They will work closely with IN Flex and Operational business partners to support and proactively identify business problems and ongoing process improvement opportunities through SLS support where possible.
Requirements- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PAY: $125,000 - $150,000 per year
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit here for more information.
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