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Process Excellence Manager
1 week ago
Job Description
">- Drafting and disseminating SOPs for Consumer Bank (Liabilities) products, including product-led and tech-driven changes, branch transformation, and regular operations.
- Collaborating with stakeholders to gather information and coordinate sign-offs on process approaches.
- Ensuring timely implementation and rollout of processes within defined timelines.
- Providing tailored solutions to branches for specific business requirements.
- Handling query desks for quick resolution of queries and clarifications.
Requirements
">- A graduate with 7+ years of experience in drafting SOPs for Consumer Bank (Liabilities) products.
- Ability to decode and interpret regulatory guidelines and drive implementation within prescribed timelines.
- Strong communication and collaborative skills.
- Good analytical skills with attention to detail.
About Us
">Kotak Mahindra Bank is a leading financial institution committed to excellence in service delivery and operational efficiency.
