Process Manager

3 weeks ago

Mumbai, Maharashtra, India eClerx Investments Ltd Full time
Job Description

JOB DESCRIPTION

Job Title: Process Manager-PMLocation: Mumbai

Shift Timings: APAC/EMEA/NAM

Specialism -Investment Banking Operations, Capital Market, Derivatives

As part of our IB Operations team, you will beworking with our client partners to improve processes and controls that build capacity and scale. Support us to monitor and capture the overall data and its status from various global functional teams across our clients.

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

IB Operations- Senior Process Manager-Responsibilities

- Take leadership role independently managing back office operations
- Client Management - establish self as a valued partner and work closely to achieve goals defined
- Independently handle all client escalations and lead mitigation steps to prevent future escalations
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation and various audits

Minimum Qualifications-

- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
- 8 to 10 years of good experience and knowledge of Investment Banking Operations.
- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.
- Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
- Proven track record of managing complex Operations.
- Ability to meet client expectations with respect to SLAs, KPI and KRIs.
- Delivery of productivity gains and identify and implement process improvements.
- Possess strategic perspective, business acumen, action orientation and drive for results.
- Ability to present and lead client meetings with senior internal and external stakeholders.
- Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
- Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.
- Should be good with logical and quantitative abilities.

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

ABOUT THE TEAM

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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