ServiceNow IT Service Management Specialist

24 hours ago


Vadodara, Gujarat, India beBeeServicenow Full time ₹ 50,00,000 - ₹ 1,00,00,000
IT Service Management Specialist

We are seeking a highly skilled IT Service Management specialist to oversee and support our ServiceNow platform.

The responsibilities include day-to-day administration, user management, configuration, troubleshooting, ensuring smooth upgrades, monitoring performance, maintaining security, and enforcing governance standards.

This role involves collaborating with IT teams, providing technical assistance, and documenting processes.

Key Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of ServiceNow administration experience
  • ServiceNow Certified System Administrator (CSA) required
  • Strong knowledge of IT service management modules, workflows, and integrations
  • Excellent communication and problem-solving skills

Responsibilities:

  • Administration
  • User Management
  • Configuration
  • Troubleshooting
  • Upgrade Management
  • Performance Monitoring
  • Security Maintenance
  • Governance Standards Enforcement

Qualifications:

  • Experience with ServiceNow administration
  • Knowledge of ITSM modules
  • Understanding of workflows and integrations
  • Strong analytical skills


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