
Help Desk Specialist
1 week ago
Transforming Technology Support
","About our organization:
","Our organization is a global leader in digital transformation, partnering with various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions.
","Key Responsibilities:
","- Serve as the first point of contact for IT support via email, phone, or ticketing system.","
- Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).","
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.","
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).","
We prioritize innovation and quality, building lasting relationships based on trust and transparency. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization.
","As an IT engineer, you will maintain accurate logs of issues and solutions in the ticketing system, and provide end-user guidance on IT policies, best practices, and security awareness. We offer mentorship from experienced IT engineers and a collaborative work environment with continuous upskilling.
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