Libraries Coordinator

4 weeks ago


Delhi, Delhi, India British Council Full time

We are seeking a highly skilled and motivated individual to join our team as a Libraries Coordinator. In this role, you will be responsible for delivering excellent customer services to library customers and supporting the growth of the library membership, including income targets.

Main Responsibilities:

  • Deliver a range of customer-focused library services within agreed corporate procedures, to a high standard.
  • Maintenance of accurate records across a range of relevant systems (e.g. Library Management System).
  • Logistical coordination and delivery of internal and external activities/events both physical and virtual, ensuring they run smoothly and efficiently.
  • Digital skills will be necessary for this role and these include technical skills like ability to use systems and applications, but also soft skills like social media usage and presentation skills to deliver webinars or events on online platforms with confidence.
  • Influencing skills to persuade, negotiate and increase sales of the library membership offer.

Customer Support:

  • Receives and responds to enquiries from/to customers pertaining to library materials and services, with potential areas of expertise assigned to them. Able to identify when to refer more complex issues onwards.
  • Recognises and understands the impact of incidents arising (complaints, resourcing problems, logistical or technical difficulties) and proactively alerts team leader to any issues of concern that are likely to impact service delivery/customer experience/task delivery.

Risk & Compliance:

  • Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
  • Ensures that library machines, and computers are running properly.
  • Familiar with common operating systems and networks, has problem solving and analytical skills to ensure efficiency.

Relationship & Stakeholder Management:

  • Proactively liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities.

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