Libraries Operations Manager
1 week ago
**Job Summary:**
We are seeking a highly skilled and experienced Libraries Coordinator to join our team at the British Council. As a Libraries Coordinator, you will play a vital role in delivering the day-to-day operations of our libraries across both physical and digital platforms, ensuring excellent customer services, and supporting the growth of library membership.
**Responsibilities:**
- Deliver a range of customer-focused library services within agreed corporate procedures, to a high standard
- Maintain accurate records across a range of relevant systems (e.g. Library Management System)
- Coordinate and deliver internal and external activities/events both physical and virtual, ensuring they run smoothly and efficiently
- Develop and implement digital skills training programs for library staff and customers
- Build and maintain partnerships with stakeholders to promote library services and products
- Provide excellent customer support, responding to enquiries, and resolving issues in a timely and professional manner
- Collaborate with colleagues to achieve departmental goals and objectives
**Requirements:**
- Graduate in any discipline (16 years of education)
- 1 year or more relevant work experience preferably in a customer service environment with experience in managing customer relationships
- Excellent customer service and communication skills
- IT and IT systems literacy
- Basic record management and financial management
**Working with Us:**
We are an international organization that aims to promote the British culture and values, and we are committed to equality, diversity, and inclusion. If you are passionate about education, culture, and customer service, and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.
**Original Language:** en
**Job Type:** Full-time
**Location:** New Delhi, India
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