Senior Team Manager

2 weeks ago

Gandhinagar, Gujarat, India beBeeLeader Full time ₹ 7,00,000 - ₹ 14,00,000

Job Overview

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This leadership role is centered around managing a high-performing team within a dynamic work environment. The ideal candidate will possess exceptional leadership skills, in-depth knowledge of assigned products and services, and the ability to manage time effectively.

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Key Responsibilities

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  • Maintain a high level of knowledge about assigned products and services by completing all required training and certifications.
  • Monitor customer issue trends, volume spikes, and case inventory for optimal decision-making.
  • Lead daily team meetings and communicate operational updates to ensure seamless teamwork.
  • Conduct effective coaching and feedback sessions to improve performance and implement follow-up actions as needed.
  • Ensure timely completion of compliance training and phishing exercises for both self and team members.
  • Analyze B2B Service Cloud and DOMO reports, then share weekly performance metrics with the team.
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Requirements

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  • Proficiency in web-based skills at an expert level.
  • Strong organizational and time management skills are essential.
  • Critical and strategic problem-solving abilities are necessary for success in this role.
  • Proficiency in Microsoft Office and related applications is required.
  • Attention to detail and strong organizational skills are vital for this position.
  • A professional demeanor and respect for colleagues and customers are expected.
  • The ability to collaborate effectively with internal teams and directors is necessary.
  • Capable of multitasking and leading in a dynamic, team-oriented environment.
  • Demonstrates success in fast-paced settings with frequent changes.

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