Front Office Operations Coordinator
1 week ago
Job Summary
The Guest Service Officer is a critical role in the smooth operation of our hotel's front office. We are seeking a highly motivated individual to provide exceptional customer service and contribute to a positive guest experience.
Key Responsibilities
- Provide professional and courteous service to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
- Work collaboratively with the front office team to ensure seamless check-in and check-out processes, as well as efficient room assignments and key distribution.
- Contribute to the maintenance of a clean and organized front office environment, adhering to Hyatt's high standards of quality and cleanliness.
- Develop and maintain a thorough knowledge of hotel services, amenities, and policies to effectively communicate with guests and respond to their needs.
- Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements
- Relevant degree or diploma in Hospitality or Tourism management
- Minimum 2 years work experience in hotel operations
- Excellent customer service, communication, and interpersonal skills
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