Front Office Operations Coordinator

1 week ago


Thrissur, Kerala, India Hyatt Corporation Full time

Job Summary

The Guest Service Officer is a critical role in the smooth operation of our hotel's front office. We are seeking a highly motivated individual to provide exceptional customer service and contribute to a positive guest experience.

Key Responsibilities

  1. Provide professional and courteous service to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  2. Work collaboratively with the front office team to ensure seamless check-in and check-out processes, as well as efficient room assignments and key distribution.
  3. Contribute to the maintenance of a clean and organized front office environment, adhering to Hyatt's high standards of quality and cleanliness.
  4. Develop and maintain a thorough knowledge of hotel services, amenities, and policies to effectively communicate with guests and respond to their needs.
  5. Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.

Requirements

  • Relevant degree or diploma in Hospitality or Tourism management
  • Minimum 2 years work experience in hotel operations
  • Excellent customer service, communication, and interpersonal skills


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