ServiceNow IT Asset Lifecycle Manager

2 days ago

Ahmedabad, Gujarat, India beBeeAssetManagement Full time ₹ 12,24,000 - ₹ 16,20,000

We are seeking a skilled professional to manage and optimize our IT asset lifecycle using the ServiceNow platform.

Key Responsibilities:
  • Hardware Asset Management (HAM):
    • Implement and maintain the ServiceNow HAM module.
    • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
    • Establish workflows for asset requests, approvals, deployments, and returns.
    • Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
    • Develop asset audit processes to ensure data accuracy and compliance.
  • Software Asset Management (SAM):
    • Configure and maintain the ServiceNow SAM module.
    • Track and manage software licenses, subscriptions, and usage across the organization.
    • Ensure compliance with software licensing agreements and avoid audit risks.
    • Optimize software spending by identifying unused licenses and ensuring efficient allocation.
    • Generate compliance and usage reports for stakeholders and audits.
  • General Responsibilities:
    • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
    • Contribute and advocate process design for global asset management aligned with industry framework and best practices.
    • Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions.
    • Monitor and resolve integration issues with other IT systems.
    • Design and maintain dashboards and reports for hardware and software assets.
    • Provide training and support to end-users on HAM/SAM processes and tools.
    • Stay updated on ServiceNow features and best practices for HAM and SAM.

Qualifications include a bachelor's degree in computer science, information technology, or a related field, as well as 5-7 years of experience in IT asset management. Required skills include hands-on experience with ServiceNow HAM and SAM processes & modules, knowledge of ITIL processes, especially asset and configuration management, and experience with CMDB configuration and management.

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