Chief Retention Officer

1 day ago

Vadodara, Gujarat, India beBeeRetention Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview

This role is a key member of our team, responsible for managing post-paid customer relationships to minimize churn and maximize net adds. The ideal candidate will have a strong analytical mindset and excellent communication skills.

Key Responsibilities
  • Develop and implement retention campaigns to drive customer loyalty
  • Collaborate with cross-functional teams to identify process improvements and optimize operational compliance
  • Ensure effective use of retention tools and tactics to maintain high-quality customer relationships
Leadership Engagement

Lead the development and execution of retention strategies across multiple channels, driving business growth and minimizing customer loss.

Core Competencies
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently in a fast-paced environment
  • Knowledge of lean six Sigma tool and technical professional qualifications (e.g., MBA, Green belt Black belt certifications)

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